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Online Order - No reference number - No contact from technician

I ordered a landline onlie about 3 weeks ago.  I received a phone call from the sales department who advised me of the price etc but they did not give me a reference number.  They also stated that the technician would contact me within 7 working days, that is also yet to happen and it is now heading for 21 working days justabout. 

 

Could you please provide me with a reference / order number in order to track the progress online or get somebody to contact me regarding whether there even is an order.

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