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Established Member
Posts: 10
Accepted Solution

Postpaid TI Data topup :

Is the postpaid data topup service on ADSL TelkomInternet still available. I was asked to register for this service on 27 April buyt no response since then.  The prepaid credit card option is still available but now the Postpaid bullet has simply disappeared and still no response iro my registratiion. The umpteen Telkom websites still refers to the service but is really confusing to say the least. Webmasters to take note too please. 

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Moderator
Posts: 819

Re: Postpaid TI Data topup :

Hi @andrevan, thanks for bringing this to my attention. I have sent this to our site admin to find out why it has been omitted.

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Established Member
Posts: 10

Re: Postpaid TI Data topup :

Thank you for the response. It would help if the user guide is available
(very often get only error code) for all 3 top-up options and when
availability kicks in.

Kind regards

Andrevan
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Moderator Moderator
Moderator
Posts: 819

Re: Postpaid TI Data topup :

@andrevan, I have been told that the backend system will be upgraded soon, enabling more functionality. I am sure this will fix any issues. We are doing a lot to streamline and fix our self service tools. Smiley Happy

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Member
Posts: 2

Re: Postpaid TI Data topup :

Hi There, i am thinking about adding the TI Entertainment to my package with Telkom, can you tell me if your problem was sorted out and if you are now using it? i have seen a few posts from earlier this year where it seems that although people have signed up and were paying for the service, it was still using part of their capped internet.. 

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Established Member
Posts: 10

Postpaid TI Data topup :

Hi

Yes my problem has been sorted out. If I reach my cap I go to the post-paid
top-up portion at the Tracking Tool and within 10 mins (if that long) I get
an OTP number to use and it's A for away. Usage gets billed to my telephone
account until the next Internet monthly cycle starts on the 1st of each
month.

Rgds
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