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Member
Posts: 4

Still being billed despite product cancellation

To whom it may concern,

 

Can a moderator kindly assist by providing a Telkom resolution / complaints e-mail address. I am currently overseas for the next year and I have cancelled my Telkom mobile contract. It was on a month-to-month contract. This was cancelled online and shows that I do not have anymore Telkom products currently. Yet I am still being billed and have been sent an invoice for next months bill already!!

 

I am currently unable to call the call centre. Can a moderator kindly assist, my cancellation reference number is: 24640652. Cell number is: 0812734995.

 

This is highly upsetting as I called in multiple times to cancel, it took disdainfully long with multiple people calling me to upgrade. Then when someone called me to confirm cancellation they tried to on-sell to me and when I refused the call was cut (dropped in my opinion). I had to call in again and only received a verbal confirmation that my account has been closed (which has been clearly not as I am still being billed for a service I am not using!)

 

Please help.

Adrian

New Member
Posts: 2

Re: Still being billed despite product cancellation

HI Adrian

 

I am still being billed since my online cancellation in July. Its ridiculous. I was thinking of moving networks to Telkom but I thought twice afdter this experience 

 

I am still dealing with the cancellation

 

Good Luck

Member
Posts: 1

Re: Still being billed despite product cancellation

I am G Jacobs ID 7508295185081 Tel nummber 0136924343

 

This line have been canceld 4 months ago i phone them every week were they send you from one to the uther

I have been to Telkom Shop in middelburg mall were they have send me to phone them again no service at all from the shop

Now telkom needs to pay me back my mony that they have deducted from me for 4 months and still they done come back to you

You stay on the line for more than an hour and then the ceep on sending you from one to the uther and no oen can help you

 

FOR THE ASHOLE THAT READS THIS CANSEL MY FAKING LINE 0136924343

YOU CAN PHONE ME 0845565405

Senior Member
Posts: 20

Re: Still being billed despite product cancellation

You can post on this forum till you Blue in the face. It is only people outside Telkom that helps you and as their rules for the community state, no billing issues will be help here. You have to go through their processes.

Highlighted
New Member
Posts: 5

Re: Still being billed despite product cancellation

Exactly the same issues i faced over the years with Telkom and still face today. Very dishonest and wicked company and service is pathetically poor.

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