on 02-02-2017 01:43 PM - last edited on 09-02-2017 01:31 PM by SOC
Sometimes life is just too complicated - do one thing here, view another over there, log on somewhere else for this or that. But not with the newly launched Telkom App! Gone are the days when our customers had to switch between two different Telkom Apps to manage two different accounts, one for home and one for mobile. Telkom is excited to bring the new Telkom App, which does both. The new app conveniently replaces the two existing apps, and making it possible to manage home and mobile accounts on a single app from a smartphone or tablet.
Android: Google Play Store
iPhone: Apple App Store
Some key features:
How-To Videos: Learn how to use the Telkom App
Some screenshots from the new App
on 02-03-2017 04:56 PM
We recently released our new App to the Google Play and Apple App Stores. We have just passed 100k downloads and I thought it fitting that I reach out to our Community for their feedback. So if you haven't yet, please download the app and come back and give us your thoughts.
on 02-03-2017 05:03 PM
Hi @SOC. No problem. I have been using your new app for close on a month now and I must say I quite like it. Although not as simple as the old Mobile App, I like the fact that I can now see my ADSL line and cellphone number in the same app. It has its issues like it being a bit slow from time to time. It seems to be improving ever so slightly. Its awesome that I can pay my ADSL account from the App. Would be great if you stayed logged in? But I suppose its like a banking app, you wouldnt want your phone stolen and someone buy huge data bundles on your account.
It's a good start. I will keep adding as I think of stuff.
on 03-03-2017 07:59 AM
I have been using this app for a while now and i have to say its an amazing app. My only question is would it be possible to incorporate the chat to an agent feature within the app and not have to go via browser?
on 06-03-2017 10:11 AM
howzit. the only issue i have is the loading time when i click on an option. i don't mind waiting but, it's a bit longer than usual. other than that, no real issues.i would like to see the TI tracker incorporated here somewhere. the top up function is fine but, tracking usage and bolt ons would be great as well.
on 10-03-2017 09:41 AM
@SOC to be honest i dont use the app that much, mostly check to see whats my bill but i do like the UI, its easy to use and pretty straight forward. The chat with an agent feature takes forever to load if it loads at all however in the end it beats calling in and holding 10min + just to hear what i owe