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DJR
New Member
Posts: 2

Trying to get a Telkom person to provide service

I have just been on the phone FOR 30 MINUTES waiting for the Sales Department (10213) to answer their phones. I have an internet landline but am being billed for Closer CallCatcher and Evening W/Ender Plan, which must be cancelled and all money paid for this so far refunded. 

I cannot get hold of a Telkom person to do this. Does someone have an email address of a Telkom person who can assist??  

Valued Contributor
Posts: 847

Re: Trying to get a Telkom person to provide service

Hi @DJR

 

Sorry but community can’t help much re service issues , we’re customers like you in the forum ( no Telkom agents here ). 

 

Rather use Telkom accounts at 10210 to log your dispute ( call early 8 am best ). If no joy there, inbox a detailed complaint to a Telkom media support team (below).   Include your account refs and full details of your dispute  - their  media teams are good for decent feedback & results :-

 

Facebook: TelkomZA

Twitter:   @telkomza

and/or email the same to support@telkom.co.za  

 

 

Good luck, hope this helps.

DJR
New Member
Posts: 2

Re: Trying to get a Telkom person to provide service

Thank you!
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