on 03-09-2018 10:34 AM
I ordered via Internet the special advertised TV deal for 10 GB day and 10 GB night with free Wifi Router for R289 pm x 24 months. It was delivered during May and after numerous phonecalls only activated in June. My first account dated 1 June 18 was R737.50. I went to see Telkom in Menlyn which said they dont deal with it and consultant will phone me back which did and I explained the problem Ref no 220853009 and he would go into the matter and let me know. Nothing happened. I then email and complaint to Telkom and according to them I applied for an 20 GB for R374.30. I did NOT and replied back to them to have it checked out. Then they say I must contact the Sales dep again. I am realy tired of this and would like an rectification on my account for R289 as ordered from the beginning. Please help. I am a pensioner and would not order such an expensive deal. Thank you.
on 03-09-2018 11:44 AM
Sorry to hear what's happened to you.
The community is a public forum for Telkom customers to help each other. There are no Telkom support agents here. Service related issues & complaints are attended only by Telkom support channels :-
We know how frustrating it can be to get answers . If no joy from the call centres you should send a detailed message to a Telkom media support team (below) and/or email to firstname.lastname@example.org for decent feedback & results.
Include the details you posted here with your order number, refs, and a copy of your incorrect billing. Ask them to log an urgent accounts dispute.
Hope this helps. Good luck - please let us know what happens.