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Established Member
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Which ISP should I switch to?

I am getting pretty tired of telkom I have been having problems with my adsl since February 2015 with endless line drops and endless fault reports being closed because they can't find a problem. Recently I have been going on with a battle with telkom because they keep switching my port to 2mbps from 4mbps and they can't even figure out why this is happening I am getting tired of paying for service that is not been provided. Plus I had to redo this entire message because my line dropped.
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Regular Contributor
Posts: 498

Re: Which ISP should I switch to?

@Peypers no matter which ISP you with, ultimately your line is still with Telkom.

Finding a fault an dfixing the problem can sometimes be like finding the needle in the hay stack. Keep reporting it so that they localize and repair the problem. I find that despite the odd problems, I still prefer my ADSL. When it works, it is much more stable.

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Member
Posts: 6

Re: Which ISP should I switch to?

agree

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Member
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Re: Which ISP should I switch to?

I am having the same problems!!!! ADSL line goes down and it takes Tekom 2 weeks to fix! Latest fault (152CWK300116) logged on 30/1/2016. Followed up telephonically this morning to be told they can't give me any feedback and there is a 7 day turnound time !!! What kind of service is this??!!!###$@@. Last time it happened it took 2 separate technician visits to fix the problem. I am desperate as my wife needs the internet for a study assignment and it looks like we are in for another 2 week wait. I wish there was some decent competition for Telkom, as I can't continue with this type of service. Any suggestions out there? The fibre cables have not yet got to my suburb in Cape Town, so that's not an option yet.
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Member
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Re: Which ISP should I switch to?

Im having the exact same issues with my line. I recently upgraded from 4MBPS to 10MBPS and ever since then my line has been dropping. I moved away from telkom to another ISP and the service is great they deal with Telkom. When I reported the fault to Telkom the guy came to my house and explained that the max speed I can get is 4MBPS altho they told me that I can get "Up to 10MBPS". In my eyes if they tell you this you would expect atleast around 8MBPS not 6MBPS and still have issues.

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Regular Contributor
Posts: 498

Re: Which ISP should I switch to?

@Linmark if you are a Telkom Internet ISP customer, then they have just brought out something called Integrated Data Wallet. So if you have a 20Gb account, then you get a mobile SIM card that lets use of that 20Gb data pool but via 3G/LTE....and its free. It is a good option for failover when your ADSL goes down. Routers like the Netgear let you plug a 3G dongle in the back, and when the ADSL goes down, it will switch to 3G.

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Member
Posts: 3

Re: Which ISP should I switch to?

[ Edited ]

Thanks for this input.

Telkom is not my ISP, so unfortunately this won't help me. Good news is that my line was re-connected yesterday afternoon, so I am up and running again!

Linmark

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Regular Contributor
Posts: 498

Re: Which ISP should I switch to?

@Linmark excellent news. Still, I think this new feature is a great initiative to persuade people to switch ISP. Imagine a mobile SIM for your tablt with 100Gb of data for free... AWESOME

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Member
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Re: Which ISP should I switch to?

[ Edited ]

A compelling proposition Indeed! You sound like a Telkom salespersonSmiley Happy

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Regular Contributor
Posts: 498

Re: Which ISP should I switch to?

@Linmark not at all, just really though the idea was brilliant. Usually mobile data is so expensive.

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