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WiFi not connecting

Hi ppl
I have a contract phone with telkom and they also give me 10G wifi. Pity can't use that called call center and help line and it tooks more than an hour still no help just music. Went to the shop and they said it works on restaurants. I've ask them to set or how i can connect it. They just connect it to 1 telkom as i was in the telkom shop, later i was at Spur but it failed to connect that 10G only showed Spur Wifi.
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