on 26-04-2018 09:55 AM
i would like to know, how is it that im paying for a 10meg line but it never reaches 10megs. i called in and was told that a 10 meg line reaches speeds between 6 and 8 megs.
how is it that i bought a mercedes and paying for that model but my engine is toyota?????????????????
if the speeds reach between 6 and 8 megs then surely i should be paying for a 6 or 8 meg line?
why is Telkom charging me for a 10 meg line?????????????????
futhter more, there are always issues with the service! i dont seem to be paying a portion of my subscription but yet i have to use my line in drips and drags when telkom has a problem. why is it that they still charge the full amount when your service is not constant???????????????
on 26-04-2018 01:21 PM
Sorry but we can’t really help with service related enquiries, there are no Telkom support agents in the forum . (we’re customers like you with no other Telkom link).
Your actual ADSL line speed will be the speed your line supports “Up to 10mbps ” per your contract. But I think you should be getting at least 90% of the max contract speed ( i.e. 9mbps or higher)
You could first call 10210 to request a line check and ask them to do a port reset for you. If that doesn’t improve your speed there are a few things you can try on your home network in this link , or report a fault if nothing else works : -
Hope this helps, good luck.
on 02-05-2018 10:31 AM
You're welcome - hope you can get nearer the speed you're paying for !
More info in below link might be useful. Also check your router stats SNR & line attenuation. If the line quality's poor and/ or too far from the exchange to support at least 9mbps then perhaps Telkom will agree to change your contract.
6dB or below is very bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no sync problems
20dB-28dB is excellent
29dB or above is outstanding
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues
Good luck , please do keep us posted so that we can help others with the same issues, thanks.