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New Member
Posts: 1

Cancellation Penalty

Please help

 

I have two Telkom sim contracts for the past 13 months, unfortunately, I lost my job and have no income. I requested to cancel the contract and change me to prepaid. A consultant phoned me and told me I would still be liable to pay R800 cancellation fee per sim card. Surely this is not legal. I have canceled due to unemployment why must I be penalised further with additional penalties and end up being blacklisted further.

 

Ref: 27475010  
Ref: 27473371  
 
Surely there are circumstances where an individual are allowed to cancel the contract without being penalised. Please help me to cancel the contract without being penalised or give me an email address where we could complain and escalate to
New Contributor
Posts: 55

Re: Cancellation Penalty

[ Edited ]

Kindly read terms of service, it's required that one settle the remainder of the contract months unless you had insurance to cover unemployment etc.. this is sad.

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