on 14-06-2018 05:36 AM
on 14-06-2018 01:03 PM
Your number was ported to Telkom 2 years ago but the OTP issue only started a week ago - is that correct ?
You can confirm which network services your number by enquiring on central data base - this link :-
If something appears wrong you should check with your bank to be safe ( just in case of a sim security risk) . If necessary change your OTP contact details until this is resolved.
The banks are very strict re number porting & OTP security, Probably better not to try porting back until your sms issue is sorted & you know what’s happening.
Hope this helps, please let us know what happens.
on 16-09-2018 02:08 PM
I ported from Telkom to MTN. Hated the experience and requested for a port reversal. I came back to Telkom on the 06 September. Since then I am not able to send or receive texts nor can I receive incoming calls. I do have a data connection and can make out going calls. The inquiry has been logged with Telkom custmer support and I do follow up almost every second day. Any idea of what the issue could be?
on 18-09-2018 03:29 PM
Could be a Telkom system routing error as your number was recently ported. You can confirm that your ported number is serviced by Telkom on this central data base link :- https://www.porting.co.za/PublicWebsite/
Then message a Telkom media team below and confirm with their tech dept that the ported number was correctly routed in their system. ( routing errors can apparently cause weird connection issues )
If none of that works you may have to report a fault.
Good luck, hope this helps.