on 11-01-2017 10:56 AM
I reported a fault reported over 3 weeks ago: 994CRK201216
fault has not been repaired, Everytime I phone they say they can't give me feedback. They told me they esculated it and still no response after no response I phoned again and was told it was assigned to a new technician (for the 3rd time)
I took a day's leave to be at home because the technician said he would be on site - 10 Jan 2017. No show.
How can I speak to a Manager to find out exactly when they are going to repair this fault, or even get the rechnicians number so I can make arrangements directly with him?
on 12-01-2017 02:35 PM
Hi @Thorne, our technical centre advised that a tech did do some repair on a pillar joint but did not manage to get the line operational. They are waiting on the next available slot to dispatch a tech but there is a backlog of faults from the holiday period. Please followup via your ISP or call 10210.