on 11-06-2018 10:03 AM
I do not know what to do anymore. Signed up for adsl home with telkom. New line etc. Order Number 245162277A. Been waiting for over a month now, and still nobody comes back to you regarding to when it will be installed. Call centre permantly offline when you phone. Can somebody please help or must I just rather cancel everything.
on 11-06-2018 10:07 AM
Why don't you explore options from Vodacom, CellC or MTN/Afrihost instead? Ever since a few weeks ago all those executives jumped ship Telkom is freefalling in service, badly. Unless you enjoy KFC and screaming, look somewhere else.
on 11-06-2018 12:35 PM
Sorry to see this happening to you. The lack of co-ordination between Telkom service depts is way beyond frustrating .
Forum members are Telkom customers & we can’t help much with service issues ( no Telkom support agents here).
An urgent complaint to below Telkom support channels usually gets escalation & results. Include your contract details, dates, order number, related refs & case numbers.
message to :
& email to: email@example.com ( our connection was fixed after that)
Hope this helps - good luck, please let us know what happens.