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Established Member
Posts: 13

Please help with mobile sim being locked

I currently have a smart home premium bundle that came with two voice and two data sims.

 

About three months ago, the one voice sim was locked (can't make or receive calls etc.) The other three sims are all working fine.

 

I have since explored a number of avenues with Telkom but to date no one has been able to tell me why this was done or how to resolve this.

 

Last case number I have is SM210255.

 

This has been very frustrating as I'm not getting anywhere with this issue and have gone without the service for nearly three months now.

 

Please help.

Moderator Moderator
Moderator
Posts: 819

Re: Please help with mobile sim being locked

Hi @wsjd79, this query is Service related, teh Community is for Peer 2 peer support and not manned by service agents. Please try these channels - 

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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Established Member
Posts: 13

Re: Please help with mobile sim being locked

Hi NC,

 

Thanks for the information.

 

I tried the community as a last resort as I've been struggling to get assistance via the normal channels.

 

Regards,

 

Willem

Moderator Moderator
Moderator
Posts: 819

Re: Please help with mobile sim being locked

@wsjd79, I have asked our Social Media team to look into that SM ref of your. Hope they can help.

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Established Member
Posts: 13

Re: Please help with mobile sim being locked

Thanks NC, I was also able to get hold of a chat Agent after your initial post.

 

They could not pick up on the SM case number, but have logged a fault / case under 19124526 and I will wait to see if I get feedback.

 

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