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Established Member
Posts: 8

Supposedly friendly agents just don't respond

How do you complain about agents who just dont respond after engaging with them for 10min using the chat facility?

As i ask the community, (hoping a supervisor would get this), for the last 30 min I have been waiting for a response from agent Precious -

Seems like they just stop typing and hoping you close the chat - excellent strategy.

Obviously, this always leads to frustrated customers and bad mouthing Telkom....

Can this kindly be escalated and supervisor kindly contact me - I have the entire transcript to share

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