on 23-12-2017 04:02 PM
I was signed up for switching from ADSL to telkom fibre in March/April this year by a Telkom employee who pitched up at my home one evening. Promise was that Telkom would contact me within a few weeks and plan to do the switch. Months later in August another Telkom employee/agent pitches up at my gate enquiring if I wanted to sign on for Telkom fibre. I informed her I had already signed up and was waiting for months for the switch over. She leaves.
Again, months go by. In Ocober , and yes no surprise another employee agent arrives at my gate and enquires if I wanted to sign up for fibre. But I have done this I tell her and have been waiting since March/April. There was a problem she advises me. The previous sign ups were not valid as the fibre installation in my area was only recently completed , and I have to sign up again. Ok..., I say, and do the necessary with he forms again. In November, no prizes for guessing, yes another employee is as my gate for you know what. I look for the Candid Camera but it seems to be well hidden.... She checks my previous application form - yes she knows the person who resigned me, and she will follow up.
The stage and props change - I now get a call from Telkom in late November, but alas .. the script remains the same. Would I be interested to sign up for fibre ? Perhaps this is the telephone version of Candid Camera ? Out of desperation I go through the process. A day or so later I get a SMS informing me my registration has been processed and I wil be contacted shortly - fibre at last, I think !
A day or so later my telkom e-mail and my landline mysteriously stop working - what is going on ? I wait - perhaps this is part of the fibre switch over process ? I call the helplime - yes my e-mail account was deactivated as part of the process - it gets reactivated and my e-mail history HAS VANISHED !!! I call again - to my horror I am told, I cannot retrieve the e-mails. Why was I not informed that my account would be decativated without informing me and that I needed to archive my e-mails in advance ? .... I should have asked that question when I signed up, comes the answer... how silly of me, I think to myself.
I get called , Telkom is ready to install fibre, and unless I agree to do so the next day, my order will be cancelled. I am battered and bruised by now, so I agree. The technician arrives to install fibre ! - progress at last but, alas, there is a problem - you need the new password . I shoud have asked when I signed up, I asume. He leaves. I call helpline , get the new password and technician is back. Fibre is installed but again there is a problem , the password is not working I am told. Ask for a new password he tells me, and he leaves me with no fibre and ADSL. I call helpline, they cannot help as my order shows up on the system as pending . Pending... what does this mean ? Call the sales desk I am told. I call the sales line. Yes order is pending, but all is in order - wait 24 hours and line will be synced and all will be good. Why did the technician not know I ask? That is another department I am told, so my question cannot be answered. 24 hrs later, I complete the instllation myself and I AM ON FIBRE........minus years of stored e-mails, personal records gone forever....
A true story.
on 23-12-2017 05:54 PM
Yet another reason why I encourage all my clientelle to either get Gmail or register a domain & handle their own email accounts.
Have just recently weaned (1-2months) a few off Telkom email after years of usage & onto their new emails with all contacts knowing new email to use.