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Posts: 1

Unable to Update Banking Details

Complaint

 

I have tried updating my banking details since last week with no luck- Telkom systems have been down ever since. I managed to get through today, only to be told that I will have to make manual payments. In addition to that, I was informed that I need to make payment 10 days before my scheduled debit order date (meaning I am too late already), or else I will be charged a further R200+ in penalties (for a failed debit on an account that has been closed), regardless of the fact that I informed them in advance. It's funny how I was able to update my banking details with other companies with no hassles whatsoever.
My details are also incorrect, tried getting this fixed, with no luck (From ID number, address and names belonging to a completely different person!

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