Free me 1 gig contract with 10 g for 6 months as an extra. For mwe this menat 11 gig free for the next 6 months
Today i go called to say that i have exceeded my R2000.00 spend limit.
I did not ask for R2000.00 spend limit. the salesperson at the canal walk store inserted 1 digit too many.
When i enquired from the N1 City store the sales person started interrogating aobut my internet surfing habits in an accusatory tone. I then speak to somebody else who understands my predicament. So Ii thought. he logs a call . At least Kudos to gavin at N1 city store. He tried to help.
I get homee and after almost Four hours on the phone, somebody by the name of Xolile, after i do the calculation for them, tells me that i was only allocated 5 gig + 1 gig free, instead of a total of 11G.
I then say my usage was 12,7 gig so I will only pay for 1.7 gig asTelkon did not do the proper allocation over the last three months and I am not paying R1998 for data however will pay for the 1.7 gig.
She then tells me that i cannot receive a credit as I used my spend limit.
I am not sure what spend limit has go to do with this. They short-changed me for 5 Gigs and now expect for me to pay for this.