13-09-2018 10:45 AM - edited 13-09-2018 10:46 AM
I've been using 2 step verification on a number of online services, but have been unable to receive smses with verification codes and one time passwords (OTPs).
I was able to transfer some of the services to phone me rather than send an sms and this service seems to work just fine. The problem is that I am locked out of some of my accounts, including game accounts, and 2 of my email accounts (google and hotmail).
Similar verification codes I use for my job seem to work just fine. This might be an SMS server verification issue (I'm speculating here). In a conversation with one of Telkom's consultants, I was advised to have international roaming activated on my mobile. I will do this and give feedback as to whether or not that worked, however as far as I know receiving international SMSses should not require roaming.
My number is ported from Vodacom, where it was working. Generally, I am happy with the service I get from Telkom and through my various interactions over the past 2 years, I can see that there is a level of commitment to improving customer experience. This failure to receive verification smses is an issue for me however.
My move from vodacom also coincides with a change of phones (I bought the phone cash from takealot). Its a Huawei P8 Lite 2018.
on 13-09-2018 01:06 PM
Welcome to the customer forum . Sorry, but only Telkom support channels can attend service issues - they won’t see your post here.
Your sms issue might be a Telkom system routing error as your number was recently ported. You can confirm your ported number is serviced by Telkom on the central data base link :- https://www.porting.co.za/PublicWebsite/
Then message a Telkom media team below and confirm with their tech dept that the ported number was correctly routed in their system. ( routing errors can apparently cause weird connection issues )
If none of that works you may have to report a fault.
Good luck, hope this helps.