Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 1

Vodacom says my number does not exist

I have recently converted from a Vodacom prepaid to a Telkom contract but now when people with Vodacom contracts call me they get a message that the number does not exist.However I can call them back and they can see my number.I do get other mobile and landline calls.

 

Has this happend to anybody else and any suggetions how to fix it.

 

Thank you

 

Jimmie

New Member
Posts: 1

Re: Vodacom says my number does not exist

Jimmy,

 

I have the same problem. We just moved a week ago and no one from vodacom can reach me. Looks like we have to start a campaign to move the whole South Africa off vodacom.

 

Did you ever get this resolved?

Contributor
Posts: 156

Re: Vodacom says my number does not exist

sounds like the porting process hasnt completed yet

New Member
Posts: 2

Re: Vodacom says my number does not exist

We have the same problem for more than a month now.

Have been phoning customer care every day for the last week now, still not fixed yet.

Vodacom says the problem is not on their side.  telkom must root the number.

Thinking of canceling all our Telkom subscriptions.

 

Any suggestions??????????

Highlighted
New Member
Posts: 2

Re: Vodacom says my number does not exist

We have been having the same problem now for more than a month.

We have been phoning customer care almost every day the last week and still not been fixed.

we are thinking of canceling all our Telkom subscriptions because of this.

Are losing a lot of business because of this,  shouldn't have ported from Vodacom to Telkom.

Telkom says the fault is at Vodacom and Vodacom sais that Telkom must just root the number.

 

Could any one maby help or give advise on what to do????????

About This Post
  • 4 replies
  • 1892 views
  • 0 kudos
  • 4 Contributors