on 21-11-2018 07:22 PM
Hi, Im a small female entrepreneur and one of my 3 business cellphone lines has been suspended out of the blue, and I am afraid Telkom will try to suspend my other lines just to force me to pay when I have been disputing irregular billing and no one (after 10 different case numbers and phone calls logged over a period of 2 months) no one solved my issues and no one responded to all my requests: no follow-up, no communication was made, Telkom just cut one of my business phone: absolutely disgusting. I am pretty sure that under the Consumer Protection Act these practices are not even allowed, it is literally what mafia groups do to normal people in real life, they strong-arm their loyal customers by forcing them to pay and then, sort out the issue 10 months later by giving a billing credit. I am sorry but I cannot buy food or clothes or anything else with Telkom credits, I protect my money and I want to pay what I owe and not one more cent because the service is already a total disaster.
TELKOM UNACCEPTABLE NEGLIGENCE POINTS
6.4.1 Telkom must provide the Subscriber on a monthly basis, with a computerized Monthly invoice, which constitutes a VAT invoice and/or Sales record in respect of all and any Charges due and ow ing in terms of the Agreement by the Subscriber to Telkom. The in voice will at the Subscriber’s election be sent by electronic means (email/MMS/etc email at no charge to the customer or by mail which may attract reasonable additional charges.”
SECOND PROBLEM: MISLEADING INSTORE SALES AND PENALTY FEE
TELKOM UNACCEPTABLE MISLEADING ADVERTISING SALES PROCESS CONSEQUENCES
TELKOM UNACCEPTABLE BRUTAL AND ABUSIVE TACTICS
- On the 12th of November 2018 I called again (21th time in 2 months, 5 full days totally wasted over the phone for nothing) to request the intervention of a manager and an update as I was waiting to make payments
TELKOM STRONG-ARMING MAFIA TECHNIQUES
My overall experience so far with Telkom is that I would not recommend ANY of the Telkom services to anyone, even to my worst enemies. I am absolutely disgusted, I am feeling insulted and abused permanently. Telkom is organised in a way that Billing, Customer Service and Technical Support are totally isolated from one another so that the client always gets screwed.
I NEED A RESPONSE WITHIN THE NEXT 48HOURS
on 25-11-2018 12:34 PM
So sorry to hear what’s happening to you. Unfortunately Telkom won’t attend your forum post, and we can’t help as we’re customers in the community. ( no other links to Telkom)
Agree wholeheartedly re. all seems well until issues arise involving different Telkom departments. Most support agents did their best to help us with issues last year but they’re stymied by the lack of decent system interfacing between divisions.
Our issues were eventually sorted out last year after we messaged Telkom media support teams, but as it sounds like you’ve already tried every avenue do give this a try - submit a detailed complaint to ICASA - have seen that route often gets good results:- http://www.icasa.org.za
To that end - some snips here you might find useful :-
10. SUBSCRIBER ASSISTANCE, COMPLAINTS AND DISPUTES
This section sets out how you the Subscriber can contact Telkom Mobile for assistance and how you must lodge a complaint, should one arise.
SUBSCRIBER STANDARD TERMS & CONDITIONS
10.4 Where a Subscriber is of the view that the matter has not been resolved to the satisfaction of the Subscriber, the Subscriber will have the right to elevate the matter to the Authority, which can be done by contacting either:
10.5 The above rights set out under clauses 10.1 to 10.4 is without prejudice to both Parties’ respective rights to pursue a complaint or action in any other forum which has jurisdiction over the matter including the rights to submit the complaint, dispute or action to the National Consumer Commission or to arbitration.
^^^ I hope this is useful. Best of luck - please let us know what happens.