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New Member
Posts: 1

Account overcharged

Hi there,

 

I have been struggling since May to change and cancel addes services on my business account.

I do not get any help from the consultants, the phone does not get picked up, the phone gets put down when I ask my questions and share my concerns and the lines are always busy and no one picks up.

 

My bill has been sky high for quite some time and I am not willing to pay the amount charged as no one can help me with my queries.

 

Can anyone assist me in this regard?

 

Nicole Gaffley

Member
Posts: 1

Re: Account overcharged

[ Edited ]

Hey  Nicole Gaffley

I'm having the same issue, spoke to almost 10 agents, I logged a dispute 31 May already, so far no luck.

I received two numbers that can maybe help

Vivian - **removed**

Donald her Senior - **removed**

There is no answer so far, 

please let us know if you get something right.

 

Kind Regards 

SJ Niemann

Moderator Moderator
Moderator
Posts: 819

Re: Account overcharged

Hi @Gaffleys, use the following channels for Service related queries. I would also suggest going in store and sitting with a consultant.

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store

 

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