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Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Neither the website nor the app allows you to link one's account to one's profile. This means that cancellation of a landline is impossible. I went into a Telkom shop and they advise that they cannot do it. I wrote to obill@telcom.co.za and the automatic message advises that they don't deal with cancellations but to write to Tocfaxes@telkom.co.za and that bounced back stating that this address does not exist. The email cancellations@telkom.co.za does not work either. This means that the line is still active in the residence I used to live in 6 months ago and that I am paying the bill each month, altough no calls have been made. Could the Moderator kindly intervene and advise?

Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Neither the website nor the app allows you to link one's account to one's profile. This means that cancellation of a landline is impossible. I went into a Telkom shop and they advise that they cannot do it. I wrote to obill@telcom.co.za and the automatic message advises that they don't deal with cancellations but to write to Tocfaxes@telkom.co.za and that bounced back stating that this address does not exist. The email cancellations@telkom.co.za does not work either. This means that the line is still active in the residence I used to live in 6 months ago and that I am paying the bill each month, altough no calls have been made. Could the Moderator kindly intervene and advise?

New Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

I submitted a request to cancel my contract in JUNE. It is now OCTOBER and I am STILL BEING BILLED? 

When I log on to the online portal it tells me I no longer have any accounts, YET I WAS DEBITED YESTERDAY????????? Honestly this is nothing short of robbery! I have tried the stores and social media, please could someone get back to me? I am really desperate now Smiley Sad

Member
Posts: 4

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Exactly the same problem with no service at all from the call centre. I have subsequently gone overseas for work and I am still being billed. Can a moderator kindly assist with some form of resolution method. Can someone also please post if their situation has been resolved?

Member
Posts: 3

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

GOOD DAY

 

THE WORST THING ABOUT TELKOM THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS, I BEEN WAITING  1 YEAR FOR A CANCELLATION, WITH VARIOUS REFERENCE NUMBERS, NAMELY: 23002776, 24439650, 25128728, THE DEVICE COULD NOT BE TRACED AT SALES OR THE WAREHOUSE, I HAD CONTACTED THE COURIER COMPANY AND GOT A POD AND SUBMITTED THE DOCUMENT AND STILL THEY BILL ME MONTHLY, FOR A DEVICE I NEVER WANTED OR USED. I CALL CUSTOMER SERVICE, THEY REFER ME TO SALES, I CALL SALES FOLLOW THE PROMPT, TO GET NO HELP, THEY THEN REFER ME TO BILLING CENTER. I GO AROUND IN CIRCLES AND NO ONE IS WILLING TO ASSIST WITH THE ON GOING CANCELLATION, WHILE HOLDING EACH TIME FOR 45 MINUTES, AS IF I HAVE NO WORK OR TIME TO WASTE. IT IS FRUSTRATING THAT THE CONSULTANTS ARE OF NO HELP AND THAT THE CANCELLATION IS NOT BEING PROCESSED FOR SUCH A LONG PERIOD. I AM TIRED OF PAYING AN ACCOUNT I NEVER MADE USE OF OR WANTED FROM TELKOM. I HAVE REPORTED IT ON HELLO PETER AND FACEBOOK, NO RESPONSE, TELKOM HAS NEVER BOTHERED TO CONTACT ME. I HAVE TO CONSTANTLY CONTACT THEM TO GIVE ME UNHELPFUL FEEDBACK ON HOW THEY WILL ESCALATE AND I NEED TO WAIT 72 HOURS. TO NO RESOLUTION

 

I WOULD APPRECIATE SOME IMMEDIATE ASSISTANCE.

 

 

 

THANK YOU

 

email: misswiss55@gmail.com

 

Member
Posts: 1

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

I would like to cancell the service with TELKOM, my landline number is 031 2611402

Member
Posts: 3

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Account number 336687218 was cancelled 3 months ago and I am still being billed and debited for a service not being used plus which was cancelled online as per Telkom requirements. I want to be reimbursed for the debits your company continually debits PLUS for the deposit being held. I have visited the Telkom branch 3 times and they always say account is cancelled and no record on the system of an active account. Fix your cancellation systems as its ludicrous to be charged for a service that has been cancelled . Very disatisfied customer

Member
Posts: 4

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Hi did you manage to come right? I have been Trying to cancel my ADSL Service for almost a year now. I don't even live at that Premises any more, I don't have any service from Telkom but they Keep on billing me R800 a month, I Also don't know wat to do anymore. I have mailed forms Logged calls, raised disputes, cancelled online still nothing. surely there should be something I can do because they are basically stealing money from me.

New Member
Posts: 1

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Good Day All , I need help urgently , i am trying to cancel my service for two weeks and to date i have received no response. 

i tried phning the call centre and being put pillar to post and no body can cancel for me, i am advised that i do on line.

 

My telphone line that i wish to cancel is 031 5076714  - we do not have the funds to pay for this i would not like to leave this bill outstanding and latter be charged penalties.

 

My contact telephone number 078 0911 085 .

 

can telkom please help me to cancel this service.

Regards

Kenneth Sagadevan 

id 6910085172082

031 5076714  line to cancell 

 

RKG
Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

I TOO HAVE BEEN TRYING TO CANCEL MY SERVICES SINCE 20 MARCH 2018, I HAVE BEEN TO TELKOM OFFICE IN POLOKWANE, I HAVE SPOKEN TO 2 TELKOM SERVICE EMPLOYESS OVER THE PHONE AND HAVE SENT MULTIPLE EMAILS BUT THEY JUST DONT GIVE A **bleep**.MY LATEST BILL IS AT R10 129.32 AND I DONT HAVE THE MONEY TO PAY IT.MY ACCOUNT NUMBER IS 337845532.

 

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