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Established Member
Posts: 24

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

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New Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Cancellation of Telkom is reaaly pains take,

 

Why is this process not easy just like when we buy a service?

 

This is unfair, when you no longer need a service it should be as easy to opt out of it so we can trust Telkom again the future when we want to come back or reuse a service.

 

I have been on a round about unnecessary route trying to cancel a service but failing because it isn't clear how you do that. In store I am told to go online and this is where I also struggle.

 

My prepaid sim has reached its contract agrrement and now it is going on month-to-month and I cannot afford that. 

Please please assist to cancel this NOW.

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New Member
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Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT

Hi

Telkom has leftme stranded with no working phone line or ADSL line during lockdown.  My daughter is supposed to be online at school, my son is supposed to be online at University, and I am supposed to be lecturing online.  But Telkom has chosen this critical time to decide not to fix the line.  SO, a couple of thigs... Are they still billing me?  Yes.  Have they offered me a solution, No.  Is there anybody to speak to - no. Just spending a fortune on cell phone data.  Fibre was being laid outside my home the day before lockdown, so not an option yet unfortunately.  Can anybody suggest a solution please.

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Member
Posts: 2

Re: CANCELLATION OF TELKOM SERVICE / ACCOUNT


@eyevee wrote:Quote

Good evening

I wonder if someone will be able to help me?  I want to cancel our Telkom service because we're moving in December and the area we're moving to, do not support ADSL, which is what we currently have.  We're not interested in using Telkom mobile, and we do not want to move our line (which can't be done in any case due to no ADSL service available.)  Who do I need to contact in order to get this cancelled? 

Will appreciate your input.


We have cancelled our ADSL line on 20 March2020 and was disconnected on 25 April 2020. I would like to find out how and when we will be refunded our deposit of R700 that we paid when we applied for the line. Our reference no is - 621411007A and the ID NO 4603155044081 J L Meistre email address - meistre@vodamail.co.za

Many thanks

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