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Cancellation of service not executed-- 4 months struggle

I have been trying to cancel a number from 23 September 2017 and it does not get done. The case numbers for this is 21353894 & 22032293.

 

I have not had any success with callcentre / shop / facebook team. I AM AT ALOSS HOW TO CANCEL THIS. IF YANYBODAY HAS AN IDEA PLEASE ADVISE!!

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