on 09-12-2019 03:18 PM
I'm quite frustrated right now, so I will try to be civil.
In July I asked to cancel my business mobile and LTE line. I was informed I needed to send a letter on headed paper in order to do this. I did so. I was also told it would take 21 days to process. When I followed up one month later I was only then told I needed to complete a cancellation form. So I did this and sent along with my previous headpaper cancellation. I received no response, confirmation or clarification.
Following up another 21 days later, I spoke to a HendriW1@Telcom.co.za. She seemed helpful. I sent my previous mails to her including the forms and she said she would process it. She didn't.
Only in November, after 3 months, did I speak to Wendy Khanyile who was wonderful. She processed my complaint and within minutes the cancellation was completed. However, I explained that someone had stolen the devices and continued to use them unauthorised. This was the main reason for my urgency to cancel the line. Wendy told me it would take another 21 days, but I would get a refund for any calls after my original cancellation date.
on 03-01-2020 01:42 PM
We’ve had a similar situation where we transferred our line & internt when we moved, as we moved towns they gave us another number but never cancelled the old internet service. We had no idea we had to cancel it. This was in Jan 2019, we are still being charged for two internet services! Despite being cancelled on line. I have dozens of correspondence with Telkom logs, incidents, order numbers! Sms’s & emails to date it’s still not sorted. They also owe us money. Good luck