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Senior Member
Posts: 28

Just another unsatisfied customer

My internet just stopped working on Wednesday (30/12/2016), called TELKOM business first thing next morning and logged the fault. It is now Saturday and nothing has happened yet. I don't really understand the process here, and I can't be happy with Telkom's service even if ADSL is an unguaranteed service. 

 

The best part is I called in two month ago to change my line to a 2MB speed from 4 because the service is just so crappy haha, it isn't even worth the cheapest package. The nice lady kept me on the phone for a good 30 minutes changing "my package and line" to reflect the new line speed. When I got my bill I was still on a 4Meg line haha! Like did she just like the sound of my voice and just wanted to keep me on the phone without doing the work? Or like whose line speed did she change cos is definetely wasn't mine. 

 

So maybe TELKOM could invest a bit for in infrastructure (no more copper) instead of just throwing money at a social site where TELKOM brand is getting thrashed quite publicly. If the phone, email, social media service suck so badly surely you'd think they would perfect how they offer those services and then maybe start a new site. 

 

So I know there's no chance of help here just making the admins day's because somebody logged onto this site but you know, customers everywhere across SA hate TELKOM. We will unfortunately always be trailing the world in terms of internet service and speeds because of one giant unhealthy monopoly. One day South Africans will not be happy always getting terrible service and what do we do then? 

 

CLASS ACTION LAWSUIT. So please, write down every little fault that you have. Date, time, location, every last detail so that when let's say 50000 people take TELKOM to court we all have a good amount of incrimination evidence that we the people, are being robbed and the TELKOM fat cats are the only ones laughing because we're all happy just getting really bad service and paying royally for it. 

 

Good day sirs and ladies. 

Highlighted
Occasional Contributor
Posts: 120

Re: Just another unsatisfied customer

[ Edited ]

@Va escalate your issue via the alternative service channels. Mostly you will get a good response:

 

this is the wrong forum to address Telkom. Try the following:

 

  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 181180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email Telkom
  • Find a Store
Highlighted
Senior Member
Posts: 28

Re: Just another unsatisfied customer

Hahahaha
Highlighted
New Contributor
Posts: 76

Re: Just another unsatisfied customer

@Jkjakes How noble of you to post these link here, You must be joking why do you think people are here, because they have not already tried these contacts hahaha. Hey guys stop passing the buck!! If you have the time to hang around these communities then why do you not copy the posts made here and post them where YOU believe it will help.

Like @NCC forgive me, but we have been peeing in a head strong wind with no headway.

 

I endeavor to assist in application of Computer technology where ever I can assist.
Highlighted
Senior Member
Posts: 28

Re: Just another unsatisfied customer

I tell you what - when you have a run of the mill issue - like a broken business extension line, or lost some comms or ADSL for a few hours, like once every other month, then the standard 10210 and 10217 numbers are fine.

The minute your problem is one step up, like asking for a new service and it's taken a week, or month to get feedback, or like with me, your ADSL goes down 3 to 4 times a week, for 4 to 12 hours at a time, or even a few days, then calling 10210 or 10217 is pointless, as you are NOT dealing with Telkom, it's their 3rd party agents. As we all know, 3rd party agents have many issues, like how Telkom structure the agreement with them, Telkom want solution, so the 3rd party guys "move" you along and around, and "escalate" you to a new level, but NO-ONE actually goes to the root of the problem.

When it does FINALLY reach a 2nd tier level manager at TELKOM they are firstly blind sided by your anger and frustration as there is very little to NOTHING logged on the Telkom mainframe to see what your issue is. They then have to start afresh, which frustrates you EVEN more, they then realise the issue, BUT have to deal with you, and the other 100's of people like you. It's not their PRIMARY job to do this, but it now becomes his problem. So he needs to go out of his way to sort this out.

It's gotten SOOOO bad for these guys that they form "pointless" platforms like this FORUM to try to route some of us away from the 10210 and 10217 system to here, so that SMALL issues, that have become LARGE issues due to the delay to remedy, can be solved here.

But for those of us with LEGITIMATE LARGE ISSUES you are lost in the maize with the masses. So until Telkom address the 100's of small issues CORRECTLY the first time, and don't BUNDLE the larger issues with those, you will be fighting a loosing battle. Good luck to all of you here, I'm moving to a private telecoms firm, today in fact, signed the go ahead yesterday.

New firm uses both ADSL from Telkom, and LTE from Cell network, at their exchange level. When one is down, it uses the other. Better still, the monthly rentals are CHEAPER for the same service direct with Telkom, and the usage like voice calls, through VoIP is 30% cheaper... data is SLIGHTLY more expensive, but if you work with them on a solution, your monthly bill drops below what it currently is, and you have 95% up time, not 50 or 60% like I do now.

Also, private firm I deal direct with MD's or senior technical guys to solve issues, unlike Telkom where you only deal with 3rd party call centre agents with often LESS knowledge of the Tech stuff than you.

Cheers guys, good luck...

Highlighted
Senior Member
Posts: 28

Re: Just another unsatisfied customer

Wow, so much good info. Thank you. I will definetely be interested in that. Rather pay a lil more for a service that will actually be there when I need it than pay less and have no internet for more time than I actually have internet.
Highlighted
Established Member
Posts: 5

Re: Just another unsatisfied customer

Good day.

 

Very informative and very correct.

 

 

I would like to take this opportunity to offer exactly that private service.

My name is Louis Lombard @ NASHUA EAST RAND should you have any issues with TELKOM and their service, be it lines, hardware, connectivity or cost reduction, please feel free to email me at louisl@nashuaeastrand.co.za

We deal and resolve your TELKOM frustration.

 

I would like to do a free of charge analyses on your current communications costs to determine what sort of saving we can offer you and what your individual needs are.

 Usually Anywhere between 35% to 60%+ saving compared to Telkom. NB: Your advertised number will NOT change.

 

Feel free to contact me.

Regards,

 

 

 

Louis Lombard

Solutions specialist

 

 

94 Rietfontein Road, c/o Ravenswood Road,

Jansenpark, Boksburg Gauteng 1459

Tel: +27 11 422 4040 Fax: +27 86 636 8463

Cell: +27 76 204 5208

Email: louisl@nashuaeastrand.co.za 

Website: www.nashua.co.za

 

Highlighted
Established Member
Posts: 5

Re: Just another unsatisfied customer

No need to go on hunt for the perfect platform to post on and be heard.

 

 

 

I would like to take this opportunity to offer exactly that private service.

 

My name is Louis Lombard @ NASHUA EAST RAND should you have any issues with TELKOM and their service, be it lines, hardware, connectivity or cost reduction, please feel free to email me at louisl@nashuaeastrand.co.za

We deal and resolve your TELKOM frustration.

 

I would like to do a free of charge analyses on your current communications costs to determine what sort of saving we can offer you and what your individual needs are.

 Usually Anywhere between 35% to 60%+ saving compared to Telkom. NB: Your advertised number will NOT change.

 

Feel free to contact me.

Regards,

 

 

 

Louis Lombard

Solutions specialist

 

 

94 Rietfontein Road, c/o Ravenswood Road,

Jansenpark, Boksburg Gauteng 1459

Tel: +27 11 422 4040 Fax: +27 86 636 8463

Cell: +27 76 204 5208

Email: louisl@nashuaeastrand.co.za 

Website: www.nashua.co.za

 

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