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Posts: 1

Phone and Internet not working

Hi Iam sitting without phone and Internet for a month. My Refrence number is 72ARK310316. My phone cable was damage while somebody try to steal the cable in my yard . I have been back and forth with Telkom so they can somebody to my resident to resolve the problem but nothing has happened . I have been calling Telkom everyday from my cell phone and I no point to resolve this situation. My business is getting effected and this is business line and I am running my business from home. Is there any difference between Eskom and Telkom since they both just take your money and give no services. Hopeless
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Posts: 819

Re: Phone and Internet not working

Hi @Naeemae, this Community is for peer 2 peer support, so we are not manning it for Service issues. Please use the following


Should you wish to speak to Telkom, we have a few option to suit your needs.

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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