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New Member
Posts: 1

Please move my line to new premises

Hi

 

We have been struggeling for weeks to get Telkom to commit to moving our lines to our new premises.

 

I phoned them at first and they said that I have to speak to my internet service providers.  So I did and they said I have to log it on the Telkom website.  On the website it said that we would be notified in 2 working days.  I never heard a thing.  So I start phoning to see how far the progress is.  They put me through from Residential to Business.  Then from business I had to phone Corporate.  Corporate said they don't know what I'm talking about and that I have to phone warehouse.  Warehouse said that they will phone me back in the same week to schedule a date for moving my lines. 

 

In the mean time, the business has moved out of the building and into the new one and has been operating for about a month now and STILL NO LINES!  I phoned warehouse again just to be told that they can't help me and I have to phone the Business section AGAIN!  If nobody at Telkom knows who handles my business' lines, why am I paying them each month??? 

 

Telkom, you are the only service providers in our town.  PLEASE get in contact with me and MOVE THE LINES!

 

 

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Frequent Contributor
Posts: 268

Re: Please move my line to new premises

Hi. This is not a service channel. The best advise I can give is for you to visit the following link and complete the form. If you have an order number for the line move, then you should contact @HelloTelkom on Twitter or TelkomZA on Facebook. They can look into the delay for you. https://secureapp.telkom.co.za/move-line/
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Member
Posts: 1

Re: Please move my line to new premises

I applied to have my residential line MOVED from one premises to another - all in the same development. I did this timeosuly too - on the 27th of December.

 

I received confirmation that the move would be done and then on the 27th of January. Well, surprise surprise......NO ONE pitched up> no one has contacted me....blah blah!!!

 

After registering a complaint (now that's a real waste of time and energy) I receoved a response back that my landline is currently registered with another service provider (????????????????????????) and that I should first part company with the provider and then request TELKOM again.

 

Now the ultimate brain challenge........I have a Telkom line/ I pay the bill for it on a monthly basis and then to TELKOM. SO WHAT "OTHER" SERVICE PROVIDER ARE YOU REFERRING TO????????

 

This is ridiculous - insane and really beyond comprehension!!!!!!!

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Member
Posts: 12

Re: Please move my line to new premises

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Member
Posts: 12

Re: Please move my line to new premises

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