on 01-04-2016 03:41 PM
We have been struggeling for weeks to get Telkom to commit to moving our lines to our new premises.
I phoned them at first and they said that I have to speak to my internet service providers. So I did and they said I have to log it on the Telkom website. On the website it said that we would be notified in 2 working days. I never heard a thing. So I start phoning to see how far the progress is. They put me through from Residential to Business. Then from business I had to phone Corporate. Corporate said they don't know what I'm talking about and that I have to phone warehouse. Warehouse said that they will phone me back in the same week to schedule a date for moving my lines.
In the mean time, the business has moved out of the building and into the new one and has been operating for about a month now and STILL NO LINES! I phoned warehouse again just to be told that they can't help me and I have to phone the Business section AGAIN! If nobody at Telkom knows who handles my business' lines, why am I paying them each month???
Telkom, you are the only service providers in our town. PLEASE get in contact with me and MOVE THE LINES!
on 04-04-2016 08:41 AM