on 01-04-2016 03:41 PM
We have been struggeling for weeks to get Telkom to commit to moving our lines to our new premises.
I phoned them at first and they said that I have to speak to my internet service providers. So I did and they said I have to log it on the Telkom website. On the website it said that we would be notified in 2 working days. I never heard a thing. So I start phoning to see how far the progress is. They put me through from Residential to Business. Then from business I had to phone Corporate. Corporate said they don't know what I'm talking about and that I have to phone warehouse. Warehouse said that they will phone me back in the same week to schedule a date for moving my lines.
In the mean time, the business has moved out of the building and into the new one and has been operating for about a month now and STILL NO LINES! I phoned warehouse again just to be told that they can't help me and I have to phone the Business section AGAIN! If nobody at Telkom knows who handles my business' lines, why am I paying them each month???
Telkom, you are the only service providers in our town. PLEASE get in contact with me and MOVE THE LINES!
on 04-04-2016 08:41 AM
on 12-02-2020 02:12 PM
I applied to have my residential line MOVED from one premises to another - all in the same development. I did this timeosuly too - on the 27th of December.
I received confirmation that the move would be done and then on the 27th of January. Well, surprise surprise......NO ONE pitched up> no one has contacted me....blah blah!!!
After registering a complaint (now that's a real waste of time and energy) I receoved a response back that my landline is currently registered with another service provider (????????????????????????) and that I should first part company with the provider and then request TELKOM again.
Now the ultimate brain challenge........I have a Telkom line/ I pay the bill for it on a monthly basis and then to TELKOM. SO WHAT "OTHER" SERVICE PROVIDER ARE YOU REFERRING TO????????
This is ridiculous - insane and really beyond comprehension!!!!!!!
on 13-04-2020 04:58 PM
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