on 26-12-2015 03:36 PM
on 26-12-2015 09:25 PM
@Grace You might be mixing up two different issues.
Meanwhile you can check your router and test what the connection is syncing at. This might prove if the connection speed is the problem or the data.
on 30-12-2015 07:53 PM
Have you called for regular updates on your fault? have you kindly and calmly requested an escalation?
Have you tried the Telkom guest username/password to see if the problem persists?
on 01-02-2016 11:16 AM
I've been having issues since 06 December. Our internet keeps droping. I have made a post to ask but got no replies. I've escalated the matter about 2 weeks ago and recently the "escalations" department have said they will keep the REFERENCE open. This however means that now when I SMS to report our ADSL is down, they say a fault is already open. So the only way I can report an issue is to call. I've tried 10217 5 times this morning and been on hold between 10 and 20min each time without getting through. I'm trying to run a business so can't just keep holding, after 15 to 20min I eventually have to hang up and deal with my own customers. So is there a number I can call other than 10217 to get feedback. And if escalated how does that help me as there has been NO answers or feedback for 2 weeks. Telkom acknowledge that our ADSL goes down daily for MANY hours, but say that there is no issue, they resolve the problem each day and then a few hours later its down again for 4 to 6 hours...
on 02-02-2016 08:34 AM
Sorry, had not had a response to my original posts so was searching for help whereever I could, so looked for active chats to see if people could help. Will not do that again. Sorry...
on 02-02-2016 10:10 AM
We have the unique position to provide to our Clients a range of ISP's and we have found that perhaps another ISP account can rule out at least one thing DATA cap.
Now I'm not saying this is your problem but lets go through the steps we would take as a support company.
1. Does the Router need a soft reset?