on 05-05-2020 12:34 PM
Good day Sir/Madam
I have been paying R360.00 on average for my two contracts for almost twenty months,and about a month before my first contracts expired i got a call from your consultants informing that my contract will expired so i need to upgrade and i told her no ,i do not need any upgrade
Suddenly my acounts accumulated dramatically up to R1500.00 and i phoned to cancell both contracts and did not get a clear answer why my account was so high as i did not increase my limits,without any help i stared reversing debrit orders and that was about October last year and Last moth a debit order of R3165.00 went through.
As i can not afford so much for the cell phone, i need Telkom to reverse the amount Debited in April back into my FNB account and provide me with a proof as when i increased a spend limit and then we can arrange how i will settle the outstanding fees.
Outstanding fees will be paid direct into telkom account that will be provided as i do not want them to send any derbit order into my bank account.
Goodrich Nhlanhla Sabelo
cell : 0788593801
on 05-05-2020 05:16 PM
I Gary Milton ID 8411105194089 want to express my frustration as a IRATE Customer. If you look at the records i have been with you for some time.
On the 30 April 2020 installation was done by Vumatel for Fibre package 20/2 mpbs. After installation i was told that Telkom must complete the order in order for activation to take place. I called the 10213/10210 from Thursday and sent from pillar to post. Now spending a lot of airtime and no one can assist is just beyond me for a Company like Telkom. However follow up done on Saturday several times and finally the activation was done 2 May 2020. Since that day again wasting my airtime and sure and being on a call up to an hour to get no assistance. All consultants on Saturday could not assist me and seems there is no knowledge in this field on 10210 available. Sunday, 3 May 2020 again on the phone for assistance as the issues was NO INTERNET CONNECTION with the Red Light on router. I logged a call with REF ISP-163701 same day with Telkom but it relates to Vumatel that confirm with screenshot that all is good on their side and my ISP must assist. Later the day i logged another call REF 33411826 that was closed the following day 10:27 4 May without any resolution. Monday, 4 May 2020 another call logged REF33435752/REF33439729 that was closed today 5 May without any resolution.
Now this is the type Poor Service and No Regard To Clients that was displayed. Another concerns is that when i called on Sunday, 3 May call is cut or put on hold without any apology. 4 May my last call just after 8pm was made and the consultant could not get the system up. Tried again at 8:30pm and the consultant took me through the steps but just before 9pm she dropped the call and when i tried again it was that "Voice" you reached us out of hours. But i can tell you that i think your staff is doing this on purpose if they don't know what to do they drop calls because you cant tell me that of the 10 Consultants i spoke to, no one can assist me.
If no one can assist me to resolved this matter by COB 5 May 2020 i see no need to continue with my contract and need to cancel. Also i need a copy of the agreement as i believe im still at liberty to cancel.
Trust that you will look into this with urgency and revert back to me.
on 11-05-2020 02:34 PM
on 12-05-2020 07:18 AM
OLD TELKOM MOBILE CONTRACT ENDED SEPTEMBER 2018 WITH 0614873458 AND WAS PAID UP TO DATE. I KEEP ON RECEIVED SMS FROM TELKOM FOR AN OUTSTANDING AMOUNT WHILE EVERYTHING WAS PAID(PROOF OF EVIDENCE I HAVE) AND THE 0614876425 NUMBER WAS SUPPOSED TO BE CANCELLED 15 april 2017 AS I WENT TO 3 BRANCHES AND ONLINE BUT IT SEEMS IT STILL NOT CANCELLED. THE CONTRACT HANDSET WAS STOLEN ON 15 APRIL 2017 AND I CALL THE NUMBER TO BLACKLISTED IT WITH THE SIM CARD. NOW I KEEP ON RECEIVE SMS FROM TELKOM TO TELL ME I NEED TO PAY R944.15 WITH REFERENCE 1037180005009945030. CAN SOMEONE PLEASE CALL ME FOR THIS PROBLEM ON TELKOM SIDE.
Fransie Coetzee 0724081328