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New Member
Posts: 1

Re: The correct Email address to submit complaints to Telkom Senier management.

 

Good day Sir/Madam

 

I have been paying R360.00 on average for my two contracts for almost twenty months,and about a month before my first contracts expired i got a call from your consultants informing that my contract will expired so i need to upgrade and i told her no ,i do not need any upgrade

 

Suddenly my acounts accumulated dramatically up to R1500.00 and i phoned to cancell both contracts and did not get a clear answer why my account was so high as i did not increase my limits,without any help i stared reversing debrit orders and that was about October last year and Last moth a debit order of R3165.00 went through.

 

As i can not afford so much for the cell phone, i need Telkom to reverse the amount Debited in April back into my FNB account and provide me with a proof as when i increased a spend limit and then we can arrange how i will settle the outstanding fees.

 

Outstanding fees will be paid direct into telkom account that will be provided as i do not want them to send any derbit order into my bank account.

 

regards

Goodrich Nhlanhla Sabelo

cell : 0788593801

I.D. 7006125691089


 

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New Member
Posts: 1

Re: The correct Email address to submit complaints to Telkom Senier management.

Dear Telkom,

 

I Gary Milton ID 8411105194089 want to express my frustration as a IRATE Customer. If you look at the records i have been with you for some time.

 

On the 30 April 2020 installation was done by Vumatel for Fibre package 20/2 mpbs. After installation i was told that Telkom must complete the order in order for activation to take place. I called the 10213/10210 from Thursday and sent from pillar to post. Now spending a lot of airtime and no one can assist is just beyond me for a Company like Telkom. However follow up done on Saturday several times and finally the activation was done 2 May 2020. Since that day again wasting my airtime and sure and being on a call up to an hour to get no assistance. All consultants on Saturday could not assist me and seems there is no knowledge in this field on 10210 available. Sunday, 3 May 2020 again on the phone for assistance as the issues was NO INTERNET CONNECTION with the Red Light on router. I logged a call with REF ISP-163701 same day with Telkom but it relates to Vumatel that confirm with screenshot that all is good on their side and my ISP must assist. Later the day i logged another call REF 33411826 that was closed the following day 10:27 4 May without any resolution. Monday, 4 May 2020 another call logged REF33435752/REF33439729 that was closed today 5 May without any resolution.

 

Now this is the type Poor Service and No Regard To Clients that was displayed. Another concerns is that when i called on Sunday, 3 May call is cut or put on hold without any apology. 4 May my last call just after 8pm was made and the consultant could not get the system up. Tried again at 8:30pm and the consultant took me through the steps but just before 9pm she dropped the call and when i tried again it was that "Voice" you reached us out of hours. But i can tell you that i think your staff is doing this on purpose if they don't know what to do they drop calls because you cant tell me that of the 10 Consultants i spoke to, no one can assist me.

 

If no one can assist me to resolved this matter by COB 5 May 2020 i see no need to continue with my contract and need to cancel. Also i need a copy of the agreement as i believe im still at liberty to cancel.

 

Trust that you will look into this with urgency and revert back to me.

 

Kind Regards

Gary Milton

0832890040

 

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Member
Posts: 2

Re: The correct Email address to submit complaints to Telkom Senier management.

Were to begin, Telkom has disappointed time and time again! In December 2019 I phoned to change the account details for payment, they could not do this over the phone and I understand. But the consultant said my payment date can be amended to the 1st. In Feb a debit order bounced as the funds transferred to my old account cleared on month end and the debit order ran earlier that morning. From there it has been downhill. • Problems with cancelations of services • Multiple calls to Call centre to correct the mistake (Account prob) • Phone call by Telkom collection • Problems adding new services etc On Friday the 8th of May I got an SMS that my account has been suspended. Immediately I phoned Telkom to ask them to correct. They sent an email to a team leader. The same day their collections phoned me an said I am overdue I need to settle the account (account was overpaid and only current is due) I explained the whole situation to the lady. Saturday my services was disconnected, I phoned them at about 8 and they apologised and said in 5 hours It will be rectified. Again, no joy…. Monday the 11th I phoned again at 8 and the same story 5 hours……. I have phoned again at 14:00 and again I need to wait…….. Telkom… Your service is absolutely pathetic! Last week I wanted to get a VOIP service from you to keep all my stuff under one roof and guess what….. Your “team” gave me some story about it won’t work on LTE or I need to go to a branch…. I managed to get a VOIP service provider and get everything running in one day……
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Member
Posts: 1

Re: The correct Email address to submit complaints to Telkom Senier management.

OLD TELKOM MOBILE CONTRACT ENDED SEPTEMBER 2018 WITH 0614873458 AND WAS PAID UP TO DATE.  I KEEP ON RECEIVED SMS FROM TELKOM FOR AN OUTSTANDING AMOUNT WHILE EVERYTHING WAS PAID(PROOF OF EVIDENCE I HAVE) AND THE  0614876425 NUMBER WAS SUPPOSED TO BE CANCELLED 15 april 2017 AS I WENT TO 3 BRANCHES AND ONLINE BUT IT SEEMS IT STILL NOT CANCELLED. THE CONTRACT HANDSET WAS STOLEN ON 15 APRIL 2017 AND I CALL THE NUMBER TO BLACKLISTED IT WITH THE SIM CARD. NOW I KEEP ON RECEIVE SMS FROM TELKOM TO TELL ME I NEED TO PAY R944.15 WITH REFERENCE 1037180005009945030.  CAN SOMEONE PLEASE CALL ME FOR THIS PROBLEM ON TELKOM SIDE.

 

Fransie Coetzee  0724081328