on 17-03-2016 06:55 PM
Hi Telkom Reps
Trying unsuccessfully to get a credit for an ADSL line cancelled
Telkom have have not passed the full credit for the ADSL line which was cancelled. The ADSL cancellation letter was sent to STocST@telkom.co.za on 02 Nov 2015. Then again on 15 Dec 2015 and then again to email@example.com after escalation again on 11 Jan 2016, yet you have only credited for 6 to 11 Feb 2016. What about the credit for 02 Decemeber 2015 to 06 February 2016?
If you check your records, you will see the line was not used at all after 02 Nov, because the service was replaced with Telkom LTE. Why should we have to pay for 2 services?
Call Centre & Web Chat waiting times off the charts and still can't get through to the correct people
PLEASE ASSIST ME TO GET A CREDIT. PM for my contact details
Thanks in advance
on 14-07-2016 10:31 AM
This could have been written by us
Took over a year to cancel the service , however we kept getting charged, so we stopped paying'
We now have a huge account and interest keeps getting added