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Android Media Device

[ Edited ]

Hi Guys, does anyone have any idea of how I get my Android media device as specified in my upgrade to my 10meg Fibre line. I’ve queried with the sales call centre and just get the run around. No response to my mails, no help through the app and no response from Twitter.  On installation Open Serve advised me to collect instore.  Get to store and they tell me that because i ordered online, i must contact call centre. 

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