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Posts: 4

Complaint about service delivery

I am desperate and no matter how many calls I put to Telkom, I receive no joy.

 

I had a telephone relocated from one address to another, and that was done on 17.05. Our ADSL line was successfully processed , however the voice line has not been operational since the transfer. After many phone calls and posting fault enquiries on the Telkom website, it turns out that the job card has not been closed. And for this reason alone (I understand) we do not have a connected landline.

 

HOWEVER I was also informed by a call centre person that Telkom has a backlog of 7000 enquiries!!! Go figure! Telkom will lodge a debit order and collect the June premium for a service I do not have. Why is Telkom keeping this under wraps?

All I want is my telephone voiceline connected!!!!

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