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Member
Posts: 1
Accepted Solution

Upgrade

Hi

How do i upgrade my 4MB uncap line to 10MB line.

 

Regards

Andre

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Occasional Contributor
Posts: 114

Re: Upgrade

Hi @Andre9172,

 

 Check Telkom coverage map to make sure your line will support 10MB & if all good just call 10213 to order upgrade  

   

Member
Posts: 1

Re: Upgrade

 

I got a 24 month contract uncapped 4MB line effective May 2017 and wanted to upgrade the line.

 

Called 10213 and they levied a penalty of R932.00 to be paid once off if I wish to upgrade to 10MB line.

 

Is that correct cause I am not downgrading.

 

Please assist.

 

Regards

Andre Jacobs

Occasional Contributor
Posts: 114

Re: Upgrade

Hello again  @Andre9172,

 

Telkom's site says 'not a cent " for upgrades but presumably that's only on completed contracts.  Uncapped accounts on 24m contracts are usually restricted to a certain speed, so that might explain the once-off penalty they mentioned. 

 

I'm guessing the monthly subscription may also increase if you upgrade now.  If you do decide to go for it just check your SNR & attentuation first to be sure your line will definitely support the higher speed  (it depends on line quality - even when coverage map says 10 mbps is available).

 

cheers

Casual Visitor
Posts: 0

Re: Upgrade

Good day,

 

How do I upgrade from Lite to uncapped so that I can watch Showmax

 

Megan Lipschitz

4501100144081

tel 011 786-9244

0828587724

Occasional Contributor
Posts: 114

Re: Upgrade

Hi @Megan1945

 

You can speak to an agent online to find out what to do for  your contract upgrade :

 https://secure.telkom.co.za/today/help/personal/talk-to-us-anchor/#start-chat , or you could visit a store .  

 

PS     The community is a public forum ( we're Telkom customers ike you ) so you might want to edit out personal details from your post.

 

Hope this helps.

Casual Visitor
Posts: 0

Re: Upgrade

Finally got hold of someone at 2.30.
Had been trying since 9am.
Hopefully they have done the upgrade. Have a reference number.
Thanks for the comments.
Regards,
Megan
Member
Posts: 1

Re: Upgrade

Hi 

 

I'm trying to upgrade ,but when I complete all the info the system keeps saying incorrect and kicking me out of the site grrrr. It is my details and it's really becoming frustrtating. HELP!!!!

 

I want to upgrade to the February deal that they have going on 

Occasional Contributor
Posts: 114

Re: Upgrade

Hi @amyb,

 

The community can't really help with sales & service ( we're customers like you ) , but if still no joy online re the upgrade try giving the agents a call :

 

  • Mobile: 081180 (free from a Telkom Mobile phone)
  • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
  • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)

Hope this helps.

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