on 02-02-2017 04:07 PM
Would it be possible to add an option such as exporting or saving a chat when complete?
I have used chat support a few times and often information which is given during the chat instantly dissapears as the chat window closes when the agent logs off.
on 07-02-2017 03:54 PM
Hi @wsjd79, I have tested and also see this. I see that if you click on the X in the top right, the next screen contains the full transcript, but no option to email. You would need to copy and paste to Word.
I have raised this with our Platform specialists. I know that it is functionallity of our backend communication system, but not sure yet when this will be available on the front end client. I will attempt to update you with info when I get it.
Thanks for suggesting this!
on 31-05-2017 09:52 AM
Have you made any progress with this?
I just had another example when following up regarding a call that was closed without any communication.
A new fault number was issued, but the agent closed the window before I could copy the info.