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New Member
Posts: 1

Fix your online chat application

Whenever I try to chat via the Telkom chat i get disconnected before completing the chat.

 

I tried to get information about cancelling a service. The agent was quite helpful, but after sending the details of my cancellation request, my chat was terminated

 

I tried again later. Got hold of another agent, but as I started to chat, the application terminated and I was returned to the Telkom marketing page.

 

What gives?

 

 

Moderator Moderator
Moderator
Posts: 819

Re: Fix your online chat application

Hi @opentel, I will let our platform admins know of your struggle with the Chat.

 

In the meantime, read this post for some instructions on how to cancel - https://community.telkom.co.za/t5/Any-Other-Internet-Discussions/How-do-you-cancel-a-Telkom-Service/...

 

We also have a few other options to contact us - 

 

  • Log and Track a Fault online
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
  • Download our App: 

 

 

 

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New Member
Posts: 1

Re: Fix your online chat application

Good day

Account holder Johan Olivier - Account number 339195589.

I applied for a Smart Boardband Wireless 20gd deal - I only received the sim card on the 4 Dec 2018 - I am still waiting for the wireless roter?

I am paying for the wireless deal ??? I feel like cancelling all by contacts with Telkom - my nexT step is reporting Telkom to Hello Peter or the Ombudsman.

PLEASE PHONE ME ON 021 930 4970 OR 082 782 1311

New Member
Posts: 1

Re: Fix your online chat application

Thanks for this - much appreciated! 

 

happy wheels

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