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Migration to LTE delayed for 2weeks

Hi

 

I have been a telkom adsl user for years and recently they migrated me to LTE . They phoned me saying they are delivering the router but its been 2 weeks with no joy and i urgently need the router with kids exams in progress. Account 337777905. Each time i call help desk they all tell me they will escalate to supervisors to call me back and nothing has happenned. I am tempted to move away and look for alternatives 

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