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Member
Posts: 1

New client - reference number Your ticket number: # 270616-164931

Two weeks i was so excited as i ordered a new telkom wifi adsl - all the right noises were made

And i am still waiting - two weeks later - after being told it would be installed in 5-7 working days

Email have been sent with no response except wanting my mobile number and ID and nothing further

Visit to Telkom in my home town - nobody can help - call Telkom - then you wait on the line for hours

Telkom - here i was thinking you have improved and want to do business

So can you please come and install my wifi at my home as promised please

Nannette

Moderator Moderator
Moderator
Posts: 814

Re: New client - reference number Your ticket number: # 270616-164931

Hi @nanvan, I have directed this to our Online sales team to investigate.

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New Member
Posts: 1

Re: New client - reference number Your ticket number: # 270616-164931

Good luck with that Pal, even a simple billing dispute can take over a week, probably because a lack of training in the call centre has agents submitting issues incorrectly. Your new order was probably logged as a cancellation...

Established Member
Posts: 7

Re: New client - reference number Your ticket number: # 270616-164931

Yoh... This sounds very disappointing... Bad service once again..
New Member
Posts: 1

Re: New client - reference number for a order that if made

I still need a reference number for a order that I've made last week 

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