Important! Community will be closing.

Please go to gethelp.telkom.co.za
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 2

Proof of purchase

Is there any way I can get a copy of my proof of purchase for my upgrade that I did online?

 

All the call centres are giving me the run around now for two weeks.

I apparently need that document to send my phone in for a screen repair even though I was never informed of this when I got my upgrade.

Highlighted
Member
Posts: 1

Re: Proof of purchase

Hi

 

im having the same problem, the call centre and Telkom branches are giving me the run around and dont seem to know what to do

 

the branches and samsung say they need the proof of purchase to book it in and i should phone the call centre as they are part of the online orders

 

i call them and they say the branch should be able to pick it up as they are also telkom??????

 

 

 

 

Highlighted
Member
Posts: 3

Re: Proof of purchase

Hi,

 

I am having the same problem. Have you guys been helped? What should I do to get my proof of payment/order for my phone to be fixed?

Highlighted
Member
Posts: 1

Re: Proof of purchase

Hi there,

I am also having the same problem. I purchased my phone online at the beginning of the year, but it does not read any sim. Took it to Telkom and they requested proof of purchase/delivery for the phone to be sent in for fixing.

Have you had any luck?
About This Post
  • 3 replies
  • 1066 views
  • 0 kudos
  • 4 Contributors