on 06-02-2017 02:13 PM - last edited on 09-02-2017 10:56 AM by NC
Keeping within the forum rules:
What is the Community not for?
Let's keep it fun, interactive and constructive!
QUESTION: HOW CAN WE HELP TELKOM IMPROVE THE LINE TRANSFER SERVICE?
Sending an email doesn't help, and nobody gets back to you. Everyone else in the call centre can't help you...
email@example.com - I suspect anything send to this mail address ends up in the recycle bin.
on 08-02-2017 04:47 PM
Hi @ADSLMonkey. Thanks for the suggestion. I have channeled this to our Digital Service team to look into improving.
In the meantime, try these options to request that your line be moved into the Wholesale Holding Pool for transfer to and from another ISP:
Or contact our Social Media service team
09-02-2017 08:28 AM - edited 09-02-2017 08:33 AM
Thank you. I appreciate your help.
I have sent numerous emails to the firstname.lastname@example.org address, all without response.
I get the automated response, but up to 2 weeks (from 23 Jan to present) is not acceptable for a business request. 2 Days maybe, yes.
I think South Africa has grown acceptance of delayed services, which it should not.
I am sorry, and yet at the same time not. I am under fire as this is delaying plans within our company, and every second day I am questioned on this matter. I am at current time submitting all communication to Telkom as "evidence" that I am indeed attempting to get this sorted.