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Senior Member
Posts: 23

3 months on the LTE uncapped offering and never passed 2mbps download

its been 3 months now and my LTE speed has not passed 2mbps.  The installation of the antenna never took place.  Please can my contract be cancelled and i be partly refunded as Telkom has not kept to thier promise but has diligently debted my account for the full amount.  

Moderator Moderator
Moderator
Posts: 819

Re: 3 months on the LTE uncapped offering and never passed 2mbps download

Hi @Asokan, sorry to hear that you are still having problems. Unfortunately the process regarding the antenna has changed. According to the new process, if you are not satisfied with the performance of your service you can do the following - 

 

Send an email to: hso@telkom.co.za

Include the following details - 

  1. Name & Surname
  2. Physical Address
  3. Date of Purchase
  4. Contact numbers

 

 

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Senior Member
Posts: 23

Re: 3 months on the LTE uncapped offering and never passed 2mbps download

I have e-mailed as advised.  will wait and see...

Moderator Moderator
Moderator
Posts: 819

Re: 3 months on the LTE uncapped offering and never passed 2mbps download

Hi @Asokan, let me know how you progress. I would like to make sure the process works.

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Senior Member
Posts: 23

Re: 3 months on the LTE uncapped offering and never passed 2mbps download

Will do.  One encouraging event is the call centre answers the calls much quicker than two months ago. Maybe there is hope...

Senior Member
Posts: 23

Re: 3 months on the LTE uncapped offering and never passed 2mbps download

So progress is zero thus far...technician was out to see me and then died there.  This was two weeks ago.  He said he would escalate the case.  I know am seriously considering terminating my contract stating breach of service by Telkom.  Any help would be appreciated in getting this done.

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