on 04-10-2016 08:45 PM
its been 3 months now and my LTE speed has not passed 2mbps. The installation of the antenna never took place. Please can my contract be cancelled and i be partly refunded as Telkom has not kept to thier promise but has diligently debted my account for the full amount.
on 06-10-2016 11:09 AM
Hi @Asokan, sorry to hear that you are still having problems. Unfortunately the process regarding the antenna has changed. According to the new process, if you are not satisfied with the performance of your service you can do the following -
Send an email to: hso@telkom.co.za
Include the following details -
on 07-10-2016 08:35 PM
I have e-mailed as advised. will wait and see...
on 11-10-2016 07:53 AM
Hi @Asokan, let me know how you progress. I would like to make sure the process works.
on 11-10-2016 05:31 PM
Will do. One encouraging event is the call centre answers the calls much quicker than two months ago. Maybe there is hope...
on 24-10-2016 09:07 PM
So progress is zero thus far...technician was out to see me and then died there. This was two weeks ago. He said he would escalate the case. I know am seriously considering terminating my contract stating breach of service by Telkom. Any help would be appreciated in getting this done.