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Re: Bad service LTE

 
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Re: Bad service LTE

AGREED ON MATTER OF BAD SERVICE. THE CALL CENTRE IS GOOD THEY DO TRY HARD BUT TO GET A PROBLEM SOLVED THAT IS NOT JUST A MATTER OF "SWITCH OFF AND SWITCH ON AGAIN" OR "RESET THE MODEM" YOU NEED TO LOG A FAULT THAT TAKES 72 HOURS - PRESUMABLY 72 "BUSINESS HOURS " - AND THEN 21 "BUSINESS DAYS" to "RESOLVE THE PROBLEM".  BUT I AM TOLD THAT, ALTHOUGH I MAY NOT HAVE ANY SERVICE FOR THE "72 HOURS" and THE "21 BUSINESS DAYS", YOU WILL STILL NEED TO PAY FOR THE TIME IT IS OFF - WORSE THAN ESKOM - AT LEAST ESKOM DO NOT EXPECT YOU TO PAY WHEN THEY HAVE LOAD SHEDDING. IN ADDITION TO ALL THAT THE SPEED OF THE SERVICE WHEN I GET IT IS NO WHERE NEAR I WAS PROMISED OR EXPECTED. WITH THE MOVE AWAY FROM HOME TELEPHONE LINES TELKOM SHOULD BE MAKING MORE OF AN EFFORT TO SATISFY THE CUSTOMERS THEY HAVE BEFORE WE ALL MIGRATE. 

 

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Re: Bad service LTE

after phoning telkom everyday re the progress on the lte router, they just said i have to wait....no matter if you are a business or not.  our company was without a telephone and internet line for longer than a month.  eventually we received the router just to discover that we are on the edge of the coverage line.  we have to switch our router off and on 50+ times a day,

noby explained that to us when they offered the LTE crap to us and now they are telling me i have to buy a satelite dish to get proper connection

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Re: Bad service LTE

TELKOM IS A BIG JOKE - WE HAVE TO STOP PAYING THEM AND SEE WHAT WILL HAPEN TO THEM.  

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Re: Bad service LTE

OH MY........ and here i'm sitting with the same problem - seems as if this is a telkom regular

 

the staff at all that numbers you mentioned dont even know their product

 

im not paying them until my line is sorted

 

 

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Re: Bad service LTE

[ Edited ]

ceo wont read this... that i can promise you..... they are just there to collect the paycheck at the end of the month and the same wiht all the staff members.

 

1 out of every 1000 staff members know what they are doing

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