on 11-06-2018 07:07 AM
I have attempted to follow the online cancellation process (logging into the old self service portal) numerous times on different connections and browsers and keep getting the error "Unable to process your request". No explanation, no guidance or how to proceed further. I have attempted to fill out a manual cancellation form and email to Telkom, email@example.com but the address is apparently full and have I have received no response or reference number. I have attempted to contact the mobile enquires email address, firstname.lastname@example.org but keep getting bounced around to new consultants who I have to explain the problem to over and over again and who offer no solution.
This is extremely frustrating. I have complied with all requirements for notice period but I cannot even get the process started without a reference number.
Any advice would be greatly appreciated.
on 11-06-2018 04:30 PM
Sorry this is happening to you, wish we could help - so frustrating.
If still no joy, ry message a complaint / dispute to a Telkom media support team & email it to email@example.com. Include your contract details, copy docs, refs, dates, and latest bill.
Hope this helps.
Good luck, please do keep us posted re what happens - might help others.
on 14-06-2018 08:21 AM
Thanks very much for the advice and support. I finally managed to get the online system to provide a cancellation number. Some tips that might help other users:
on 14-06-2018 03:27 PM
You're most welcome & thanks for updating - great that you got the ref !
Your tips will defiintely be helpful to other users. Hope the entire process works as promised, good luck - please let us know what happens .