Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Established Member
Posts: 5

Double data

I received my Huawei router and my 80GB contract for R369.
20Gb + 20Gb anytime and 20Gb + 20Gb nightsurfer. When i checked my balance and usage . I never received 80Gb in total just 40 Gb.
How can I check properly and resolve?
Member
Posts: 4

Re: Double data

We are in the exact same boat. I also got 40GB instead of the 80GB that was advertised. Have I been duped into a 20GB deal?

Emilio
Established Member
Posts: 5

Re: Double data

Chatted to a telkom agent. From the next month you will receive full 80Gb
Member
Posts: 4

Re: Double data

Okay I hope all goes well then. 

 

Thanks a bunch

Emilio
Established Member
Posts: 5

Re: Double data

I received my full 80Gb on 01 January
Member
Posts: 4

Re: Double data

I applied for this deal on 25th Dec. Only got it in January. Will this affect me some how?

Emilio
Established Member
Posts: 5

Re: Double data

Your account only starts when you receive and activate the sim card. In feb
you will receive 80Gb.

You can use he online chat agent if need more info it l is very helpful and
replies instantly
Member
Posts: 1

Re: Double data

Applied for 2 contracts in July 2017 - 5G & 30G. Took double data deal 27 Nov 2017 on both my contracts. My bill on 1 Dec 2017 was R1808 more - call centre cannot explain why...

Still no double data received to date.
Member
Posts: 4

Re: Double data

Go to the help setion and chat to one of the agents. Perhaps they will be able to assist you.

Emilio
New Member
Posts: 3

Re: Double data

Hi Neelesh was your data loaded ??

 

I am also in expierencing the same issue. I signed up for the 20+20 but only recieving 10+10 my double data is not being allocated.

 

Who did you contact i have called telkom and visited the store where they mentioned that the call is logged.

 

I am waiting for since 21 April 2018.

About This Post
  • 10 replies
  • 1148 views
  • 2 kudos
  • 4 Contributors