Important! Community will be closing.

Please go to gethelp.telkom.co.za
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 1

High latency(ping) during evening LTE smart broadband 30

Good day

I have a telkom LTE smart broadband 30 contract and during the day my speeds and my latency is perfect. Around 50-70 ms

In the evenings up until about 10pm the latency shoots up to 500+ms.

Please can someone help me as this is frustrating.

Pietermaritzburg Raisthorp area.

Highlighted
Regular Contributor
Posts: 498

Re: High latency(ping) during evening LTE smart broadband 30

@Saajidanwar, I saw another thread about latency in the Durban area. Could be related. Why not add a trace route here so we can see. ALso you need to report this - 081180. This is not a service channel...

Highlighted
Established Member
Posts: 10

Re: High latency(ping) during evening LTE smart broadband 30


@thesuspect wrote:

@Saajidanwar, I saw another thread about latency in the Durban area. Could be related. Why not add a trace route here so we can see. ALso you need to report this - 081180. This is not a service channel...


 

Hey there, seems to be affecting most of KZN I'm afraid.

 

I've been putting diags against my post,  can you maybe add your voice in this thread: https://community.telkom.co.za/t5/LTE/Very-high-network-latency-out-of-Durban/m-p/5654

 

I think it's important that we all raise calls, and reference the fact that it's a common thing geographically when dealing with Telkom to ensure it doesn't get written off as a last mile issue.

Highlighted
New Member
Posts: 5

Re: High latency(ping) during evening LTE smart broadband 30

Hi All,

 

I have had the same issue for a while now in JHB.

Telkom Mobile never gets back to people after they have a case loged. I see its not only me.
Next move is ICASA and cancel all 25 contracts I have with Telkom Mobile.

 

Last case number was : 19367240

You know how to get hold of me with the above case no.

About This Post
  • 3 replies
  • 2014 views
  • 0 kudos
  • 4 Contributors