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Established Member
Posts: 7

How do i report an LTE cell tower that is down?

Good day, Is there any way I can report an LTE tower thats down? My poynting antannae is aimed directly at this tower and usually I get 5 signal bars and very good signal. However, recenlty i have noticed  that my router is connected to a different LTE tower and the my singal bars have dropped to 2 at times. I am pretty sure that the LTE tower I am usually locked on to is down. Im not sure if telkom knows about it and are willing to fix it. The Tower in question is the Northlyn Tower in North Beach Durban. I have tried logging a fault, but it seems that this is for mobile or fixed related queries, not Tower issues.

 

Help in this matter will be much appreciated.

Frequent Contributor
Posts: 267

Re: How do i report an LTE cell tower that is down?

@compucar you can call 081180 for mobile support.

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Established Member
Posts: 7

Re: How do i report an LTE cell tower that is down?

thx Goatfish. However,  I have tried the 081180 number. then I was refered to 10 2 10 number. Still no real help. However, one of the consultants did say that she will pass the message on. Hopefully, they will resolve this issue.

 

 

thank you.

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