on 31-07-2018 11:15 AM
I received my LTE router and sim card on Tuesday 24 July.
Was sold the wonderful "Plug and Play" garbage. It is a week later and I still cannot get the sim card activated.
After numerous calls and holding for over half an hour, I have been told by Friday 03 August it should be activated.
Does it really take that long to activate a sim card?
Any assistance will be appreciated as I am ready to cancel this contract!
on 01-08-2018 05:45 AM
on 01-08-2018 11:32 AM
This is ridiculous, we have not had telephone service for over 2 months now, two whole months due to cable theft which is not our problem and finaly they suggested we move to the mobile line, received it 2 weeks ago, and i'm still unable to use the phone, really how long does it take to register a sim card? i even went into the shop and they can't help, called them numerous time been put on hold several times. this is really not on, i feel defeated
04-08-2018 11:02 PM - edited 07-08-2018 04:29 PM
We’re customers in the forum, sorry to see what’s been happening to you -so frustrating getting no feedback .
Wish we could help but only a Telkom support channel can attend service issues , options here :-https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13
Even worse that their system was down - but services now restored so if you’re still battling try sending a detailed message to a Telkom media support team with cc to firstname.lastname@example.org
- best for decent feedback & results.
Hope this helps, good luck - please let us know what happens.
on 07-08-2018 12:54 PM
Firstly check if the SIM has been activated. I finally went into Telkom Moibile on Sunday and the SIM had eventually been activated.
Try resetting the router as well, that is the only time I could get signal.
The lady said that had it not worked after resetting, they would do a SIM swap.
Hope you come right.
10-08-2018 11:12 AM - edited 12-08-2018 04:03 PM